Returns & Right of Withdrawal
You have 30 days to withdraw your order.
📢 Free Returns
- Austria & Germany: 14 days free, then (days 15–30) €4.90
- Switzerland: 30 days free
- USA, Canada & UK: 30 days free
📦 Return Costs (Other Countries)
| Cost | Countries |
|---|---|
| €9.90 | BE, DK, DE, ES, FI, FR, IT, LU, NL, PL, PT, SI, SK, HU |
| €14.90 | IE, HR, SE |
| €19.90 | EE, NO, CY |
Note: Unpaid returns will not be accepted. Please use only our portals.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. by email or letter):
Alpin Loacker GmbH
Returns c/o MH direkt e-Commerce + fulfillment GmbH & Co KG
Reitschulstraße 7
6923 Lauterach
Austria
Email: support@alpinloacker.com
To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.
Refund
Upon receipt and inspection of the returned goods, we will refund the full purchase price including standard shipping costs. The refund will be processed within 14 days of receiving your return – by your choice using one of the following methods:
- Refund to your original payment method (credit card, PayPal, etc.)
- Voucher / Store Credit for future purchases